Refund policy

Last updated 2026

Try before you buy

A free eight-question sample is available so you can judge the style and quality of the question bank before subscribing.

14-day refund window

If the product is not what you expected, contact us within 14 days of your first payment and we will refund that payment in full. Access to the practice exams ends immediately once a refund is issued.

When a refund is not available

If you open or access any of the full practice exam questions, you have used the digital resources and are no longer eligible for a refund. This applies even if the request is made within the 14-day window. The free sample quiz remains available without a subscription so you can evaluate the content before buying.

Renewals

Renewal payments are non-refundable once the new period has started, but you can cancel at any time to stop future renewals. Cancelling keeps your access until the end of the period you have already paid for.

How to request a refund

Contact Sierra Tango Safety using the details on the main site, quoting the email address on your account. Refunds are processed through the original payment method by our payment provider.